Service Advisor Puente Hills Volkswagen

Puente Hills Volkswagen•City of Industry, CA

1d•$35,000 - $105,000

About The Position

As a Service Advisor, you will be the key liaison between our customers and technicians. You will play a vital role in delivering exceptional service by accurately assessing customer needs, preparing repair orders, and ensuring consistent communication throughout the repair process. The ideal candidate will be proactive, detail-oriented, and committed to creating a positive customer experience.

Requirements

Proven track record of exceptional customer service
Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (Volkswagen experience is a plus)
High energy, personable, and a strong communicator
Commitment to long-term growth and professional development
High level of integrity and reliability
Strong computer skills and willingness to learn new systems

Nice To Haves

Volkswagen experience is a plus

Responsibilities

Greet customers promptly and professionally.
Gather customer and vehicle information and accurately document concerns.
Clearly communicate vehicle symptoms as described by the customer to the technician.
Recommend appropriate maintenance based on vehicle age, mileage, and service history.
Prepare accurate repair estimates for labor and parts.
Schedule service appointments and follow up as needed.
Monitor the progress of each vehicle and provide timely updates to customers.
Verify final invoices reflect services performed and explain charges to customers.
Coordinate loaner vehicles and insurance verification when necessary.
Take ownership of the customer experience by going above and beyond to ensure satisfaction.