Service Advisor

Lithia & Driveway•Paramus, NJ

10d•$56,630 - $154,512

About The Position

NOW HIRING TOP-PERFORMING MERCEDES-BENZ SERVICE ADVISORS! If you are a top producer with a proven track record of prioritizing customer experience and loyalty, delivering a strong sales performance, and possess disciplined process execution, APPLY TODAY! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else. One of the strongest Mercedes-Benz service operations in the region Backed by Lithia & Driveway with 300+ dealerships nationwide A high-performance culture that rewards execution and accountability Real opportunity to earn at the top of the pay scale Strong leadership, modern facility, and a professional, results-driven environment Career growth across 30+ brands in 25 states If you are tired of average pay, weak leadership, or working in an environment that doesn’t reward excellence — this is your upgrade.

Requirements

2-3+ years of previous Service Advisor experience, Mercedes-Benz experience preferred
Well-versed in using CDK and XTIME (strongly preferred)
Top-producer status in service department sales and gross
Consistently high CSI and customer retention scores
Strong courteous and professional communication skills
Process driven, detail-oriented with strong accountability and a sense of urgency
Solid automotive service knowledge (technician background is a plus)
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Nice To Haves

Mercedes-Benz experience preferred
Well-versed in using CDK and XTIME (strongly preferred)
technician background is a plus

Responsibilities

Serve as the communicator and liaison between the customer and technician
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
Deliver a premium luxury customer experience every day
Present inspection results with confidence to close work, build value, and maximize customer pay
Drive strong customer pay labor per RO and gross performance
Control timelines, approvals, and expectations
Maintain exceptional CSI, retention, and revenue metrics
Execute warranty and service processes with zero excuses