Service Advisor

Gabrielli Truck Sales•Fairview, NJ

About The Position

Gabrielli Truck Sales is looking to hire a Service Advisor! We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity. This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management. We offer unique job opportunities with on-the-job training to teach job specific roles and platforms

Requirements

Associates degree minimum
1 year dealership and or similar experience
Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
Ability to serve customers with a commitment to excellence with follow up and resolution of work orders ability to solve practical problems, carry out instructions
Multitasking individual to handle day to day responsibilities
Excellent oral and written communication skills
Proficiency in Microsoft office, google, computer basics
Positive, friendly and takes pride in all aspects of career
Professional/ Courteous
Excellent interpersonal skills
Strong attention to detail
Work independently with time management
Skilled at Technical or “smart” media
Adept at handling situations that may arise in a professional manner
Leadership qualities
Maintain a professional appearance and manner of decorum
Keep work area clean and organized
Commitment to integrity
Business ethics with commitment to company policy
Show initiative by following through on necessary projects and or paperwork on non-routine tasks
Proactive and curious to perform problem solving tasks
Willing to set standards with excellence in performance
Punctual and predictable attendance

Nice To Haves

Cdk experience preferred not mandatory

Responsibilities

Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details
Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
Invoicing and receiving payments for work orders
Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
Create and allocate vendor purchase orders.
Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
Capacity to learn and facilitate multiple platforms to provide superior workflow.