Service Advisor - Nissan

Germain Automotive Partnership • Columbus, OH

20d

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

Requirements

• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must perform duties and responsibilities in a safe manner
• A valid driver’s license is required.
• The ability to pass pre-employment testing including background check, drug test, and motor vehicle report is required.

Nice To Haves

• ASE certification preferred.
• Sales experience preferred.
• Bilingualism is not required but can be very helpful.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
• Ability to read and comprehend instructions and information.
• All applicants must perform duties and responsibilities in a safe manner

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• WEEKLY PAY
• Parental Leave
• Employee Assistance Program
• 401K
• Life Insurance
• Short and Long-term Disability Insurance
• Paid time off
• Employee Discounts
• State of the art technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed