SERVICE ADVISOR - Omaha

TRUCK CENTER COMPANIES • Richland I, NE

6d • Onsite

About The Position

PERFORMANCE EXPECTATIONS: I. CUSTOMER: Project a positive, helpful, and professional attitude to our customer. Greet customers as they arrive in service area. Enter complete customer information when opening repair order. Schedule appointments using dealership-approved forms. Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints. If additional work is needed, explain the details to the customer, including the additional cost and time considerations. Follow up with customer throughout repairs is critical. II. REPAIR ORDERS Record Repair Orders daily on control sheet. Keep running record of work completed on Repair orders to help Service Manager, Shop Foreman, and mechanics. Close repair orders daily to meet daily required labor goals. Monitor open repair report daily to ensure all repairs are kept current.

Requirements

• Must have excellent reading skills and legible handwriting.
• Must have have efficient typing skills.
• Must have excellent communication skills.
• Must be capable of lifting up to 50 lbs.
• Must have a valid driver’s license.

Responsibilities

• Project a positive, helpful, and professional attitude to our customer.
• Greet customers as they arrive in service area.
• Enter complete customer information when opening repair order.
• Schedule appointments using dealership-approved forms.
• Write service order and enter Repair orders into computer.
• Communicate with service customers to accurately define truck problems or complaints.
• Explain details to the customer, including the additional cost and time considerations, if additional work is needed.
• Follow up with customer throughout repairs.
• Record Repair Orders daily on control sheet.
• Keep running record of work completed on Repair orders to help Service Manager, Shop Foreman, and mechanics.
• Close repair orders daily to meet daily required labor goals.
• Monitor open repair report daily to ensure all repairs are kept current.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees