Service Advisor

Sun Auto Tire and ServiceAustin, TX
1d$45,000 - $75,000

About The Position

The Service Advisor/Writer is responsible for selling and promoting all products and services offered by Sun Auto by following the company’s store standards and expectations. Sun Auto Tire & Service operates multiple locations across Texas and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Requirements

  • High School Diploma or equivalent
  • Professional appearance and proven ability to work in a process driven environment
  • Possess valid driver’s license
  • Must be at least 18 years old
  • Ability to work a minimum of five days, including weekends

Nice To Haves

  • Prior experience as a Service Advisor is highly preferred, but not required
  • Possess State Inspector License is highly preferred, but not required
  • ASE Certified Service Consultant Certification is highly preferred, but not required

Responsibilities

  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
  • Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Recommend services according to appropriate level of knowledge.
  • Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
  • Properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned

Benefits

  • 5 day work-week
  • Sundays Off
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement!!!
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