Service Advisor

All Roads • Annapolis Junction, MD

42d • $50,000 • Onsite

About The Position

Make an immediate impact at Vermeer All Roads in Annapolis Junction, MD as a Service Advisor. Act as the first point of contact for our service department and our customers. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment. You'll coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Requirements

• High School Diploma or GED
• Valid driver's license
• Previous service writing/advisor experience required
• Strong customer service, multitasking, prioritization, and efficiency skills

Nice To Haves

• Heavy-duty or heavy-equipment experience preferred

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Benefits

• Medical, dental, vision, disability, and life insurance (eligible the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees