Service Advisor - Night shift (9:30am-6:30pm)

Tucson • Tucson, AZ

19h • Onsite

About The Position

RWC International is a leader in the truck and bus service and repair industry, offering long-term career opportunities and growth paths. As a family-owned company, RWC values commitment, compassion, hard work, and mutual success, providing competitive wages, paid time off, holidays, full health benefits, and a 401k match. The Service Advisor is responsible for maintaining the efficient flow of service work through the department, ensuring professional, timely, and quality repairs, and facilitating best-in-class communication both internally and externally.

Requirements

• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer
• Must be self-motivated and have strong verbal and written communication skills
• Must be able to successfully pass a background check and a pre-hire drug and alcohol test

Nice To Haves

• Bilingual skills preferred

Responsibilities

• Maintains electronic dispatch system by following guidelines set forth from dealership
• Maintains maximum productivity in accordance with dealership policy and the technician skill level required also mandated by electronic system
• Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Maintains timely and professional contact with service customers
• Prepares estimates when required
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Closes repair orders
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken
• Sells and schedules needed service work in the service department
• Maintain professional appearance

Benefits

• competitive wages
• paid time off & holidays
• full health benefits
• 401k match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed