Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Saint Cloud, MN

1d•Onsite

About The Position

Service Advisors at Love's Truck Care facilities are crucial for driving sales success through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and are expected to progress towards becoming a Truck Care General Manager. The role involves being the primary contact between customers and the sales department, focusing on customer orientation. Love's Travel Stops and Country Stores, a family-owned and operated business headquartered in Oklahoma City, has been fueling customers' journeys since 1964. With nearly 40,000 team members, their core business includes travel stops, products, and services for professional drivers, fleets, the traveling public, RVers, alternative energy, and wholesale fuel customers. The company is recognized for its award-winning culture, giving back to communities, and fostering an inclusive workplace.

Requirements

Valid driver's license with clean safety record
Pass drug screening and medical exam as per regulations
Excellent communication and interpersonal skills with a customer satisfaction focus
Exceptional customer service, positive rapport building, expert salesmanship
Strong organizational and multitasking abilities with attention to detail
Effective teamwork skills

Nice To Haves

6 months in customer service or sales

Responsibilities

Maintain a safe and clean facility
Greet customers, address vehicle service needs, and document issues
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
Keep customers updated on vehicle status and provide comprehensive explanations of completed work
Handle customer complaints and resolve concerns
Ensuring satisfaction by managing operations and employee-vehicle deployment