Service Advisor - Land Rover Birmingham

Sonic Automotive•Irondale, AL

4h•$108,000 - $180,000

About The Position

At Land Rover Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain a Customer Satisfaction Index rating comparable to the manufacturer, zone, or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles by manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.