Service Advisor (APS Parker)

ANDERSON AUTO GROUP•Parker, AZ

9d•Onsite

About The Position

Anderson Powersports is looking for custocustomer-focusederienced Powersports Service Advisors to work with our amazing Service Team. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language. The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisor's responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Requirements

High school diploma or equivalent
Proven ability to provide an exceptional customer experience.
Demonstrated communication, consultative, interpersonal, and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid driver’s license and an acceptable, safe driving record
High school diploma or GED.
Excellent communication skills, written and oral required.

Nice To Haves

1-3 years of sales or technician experience preferred.
2-3 years of experience as a service writer preferred.

Responsibilities

Greet customers in a friendly manner when they arrive.
Determine the needs based on customer information and a walk-around, inspections and, test drives.
Use a consultative selling process to assist customers in planning for ongoing required maintenance.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure the timely completion of work.
Follow up with customers on the status of their vehicle to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Be polite and friendly and greet customers promptly.
Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Conduct telephone transactions courteously and quickly.
Determine costs and completion date of repairs and service.
Notify customers promptly regarding any delays, changes, or additional work that is required. This may include testing, emailing, or calling the customer multiple times.
Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver.
Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Produce accurate estimates for internal repairs.
Start and finalize repair orders for warranty, the customer paid, and internal repairs.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Performs all duties in a safe manner, immediately reporting any accidents, injuries, or unsafe conditions to management.
Shows when scheduled to work, on time, ready, and able to perform essential job functions.
Adhere to all company policies, procedures, and practices.
Perform other tasks as directed.