Service Advisor (Long Honda - Albany, GA)

Long of Chattanooga AutoMall•Albany, GA

5d•$4,000 - $7,000•Onsite

About The Position

Join our team at Long Honda of Albany as a Service Advisor located in Albany, GA. In this role, you will be the primary point of contact for customers seeking automotive service and repairs, providing exceptional customer service while ensuring seamless communication between customers and our service technicians. Your expertise will help maintain customer satisfaction and support the overall operations of our service department. Long Honda of Albany is a trusted name in the automotive industry, committed to delivering exceptional service and quality vehicles to our customers. We take pride in fostering a welcoming workplace where employees are valued and customers receive outstanding care. Join us and be part of a team dedicated to excellence and customer satisfaction.

Requirements

Previous experience in automotive service advising or a related customer service role is preferred.
Strong communication and interpersonal skills.
Ability to understand automotive terminology and basic mechanical concepts.
Excellent organizational and time-management skills.
Reliable and able to work in a fast-paced environment.
Proficiency with computer systems and service software.

Responsibilities

Greet and assist customers promptly and professionally.
Listen to customers' concerns and vehicle issues to accurately assess service needs.
Provide detailed estimates, explain service processes, and recommend maintenance or repairs.
Coordinate with technicians to deliver timely and efficient service.
Manage service appointments and follow up with customers on service status.
Maintain accurate service records and ensure proper documentation.
Promote additional services and upsell when appropriate to enhance customer experience and revenue.