Service Advisor

All Roads • Charlotte, NC

79d • $50,000 - $55,000

About The Position

If you're customer-focused, detail-oriented, and enjoy working around heavy equipment, we want to meet you. Vermeer All Roads is hiring a Service Advisor to be the first point of contact for our service department, coordinating repairs, communicating timelines, and delivering a first-class customer experience. Prior service advisor experience is required; heavy equipment/heavy-duty background preferred.

Requirements

• High School Diploma or GED
• Valid driver's license
• Previous service writing/advisor experience required
• Strong customer service, multitasking, prioritization, and efficiency skills

Nice To Haves

• Heavy-duty/heavy equipment experience preferred

Responsibilities

• Provide excellent customer service, act as liaison between customers and the dealership
• Schedule appointments and prepare estimates
• Advise on maintenance per manufacturer specifications
• Create, update, and document repair/work orders accurately
• Maintain strong customer relationships, drive retention and referrals
• Proactively update customers on status, estimate changes, and pickup timing
• Other duties as assigned

Benefits

• Medical, dental, vision, disability, and life insurance (effective the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees