Service Advisor

RWC Group - Tucson • Tucson, AZ

17h • Onsite

About The Position

RWC International is a leader in the truck and bus service and repair industry, offering long-term career opportunities with growth potential. As a family-owned company, RWC provides competitive wages, paid time off & holidays, full health benefits, and a 401k match, valuing commitment, compassion, hard work, and mutual success. The Service Advisor is responsible for managing the flow of service work through the service department, ensuring professionalism, timeliness, quality repairs, and excellent internal and external communication.

Requirements

• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

Nice To Haves

• Bilingual skills preferred.

Responsibilities

• Maintains electronic dispatch system by following guidelines set forth from dealership.
• Maintains maximum productivity in accordance with dealership policy and the technician skill level required also mandated by electronic system.
• Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager.
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Closes repair orders.
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Sells and schedules needed service work in the service department.
• Maintain professional appearance.

Benefits

• competitive wages
• paid time off & holidays
• full health benefits
• 401k match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees