Service Advisor

Sun Auto Tire and Service•San Antonio, TX

12d•$45,000 - $75,000

About The Position

The Service Advisor/Writer is responsible for selling and promoting all products and services offered by Sun Auto by following the company’s store standards and expectations. Sun Auto Tire & Service, a leading provider of automotive services with a family of trusted brands serving communities coast to coast. We’re committed to integrity, excellence, and developing our team.

Requirements

High School Diploma or equivalent
Prior experience as a Service Advisor is highly preferred, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Must be at least 18 years old
Possess State Inspector License is highly preferred, but not required
ASE Certified Service Consultant Certification is highly preferred, but not required
Ability to work a minimum of five days, including weekends

Nice To Haves

Prior experience as a Service Advisor
State Inspector License
ASE Certified Service Consultant Certification

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned