Service Advisor - Fowler Kia Longmont
About The Position
Automotive Service Advisor – Fowler Kia of Longmont Picture this scenario: Charlie has a big day lined up at work, important managers will be in the building and this is Charlie’s opportunity to show that no one deserves the available promotion more. Charlie wakes up early, eats a great breakfast and is ready to conquer the day Charlie walks outside, gets in the car and when trying to start it, nothing happens. Everything that Charlie has been preparing for has now been interrupted by something uncontrollable. Charlie needs someone that can get the day back on track, someone that can take away some of the stress of car problems and someone that can help Charlie be Charlie instead of the employee that has to use car trouble as an excuse. Can you be the person that understands Charlie’s predicament? Can you help diffuse the situation, use clear communication and show the empathy that Charlie needs to hear and feel? At Fowler Kia of Longmont, we are looking for compassionate individuals that care about other humans and want to be part of a solution. We want you to be part of an environment where you impact people’s lives by restoring their transportation as quickly and seamlessly as possible.
Requirements
- Valid Driver's License and MVR acceptable to our Insurance Carrier
Responsibilities
- Understand that our business and success revolve around our guests
- Listen to our guests and clearly communicate repair needs to technicians
- Advise recommended/additional services based on the individual guest
- Provide accurate estimates and timelines for repairs/maintenances
- Stay connected in constant communication with each guest throughout the repair process
- Inspect repair quality and ensure that all work is completed
- Notify our guests when vehicles are ready for pick up
- Review and simplify repairs performed and associated costs with every guest
- Actively present the guest’s vehicle to them after service to stand by our work performed
- Understand the inconvenience and emotion that stem from a broken vehicle and show empathy
- Communicate needs and roadblocks with management allowing them to have your back
- Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards
Benefits
- Fowler offers medical, vision, dental, life, & disability insurances.
- Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave.
- Fowler also offers its employees access to an employee assistance program.
- Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
