Service Advisor

Serra Auto CampusMeridian Charter Township, MI
12d

About The Position

At the Serra Auto Campus, we are currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, Mercedes-Benz, and Sprinter. The right individual for this role will have a customer-focused mindset, the ability to perform at a high level within a team environment, the ability to handle multiple tasks simultaneously, a strong drive for individual & team success, and is looking for a long-term career.

Requirements

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Very energetic personality
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to multi-task throughout the day
  • Ability to work within a team environment

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time and contact
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Benefits

  • Competitive Pay
  • Flexible Working Hours
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • 401(K)
  • Paid Training Opportunities for Career Growth

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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