Service Advisor – High Volume Shop

Tom Kadlec Kia•Rochester, MN

3d•$60,000 - $90,000

About The Position

Tom Kadlec Kia has proudly served the Rochester community since 1979. As our customer base continues to grow, we are looking for a professional Service Advisor who takes pride in delivering exceptional customer experiences while helping customers properly maintain their vehicles. This is an opportunity to join a busy, well-supported service department where advisors can build strong relationships with customers and develop a long-term career. If you thrive in a fast-paced dealership environment and enjoy guiding customers through maintenance and repair decisions with honesty and clarity, we encourage you to apply. Income Potential: $60,000 – $90,000+ annually (base + performance incentives) The Opportunity High-volume service department with strong customer retention Advisors typically manage 15–20 repair orders per day Supported by experienced technicians and organized shop processes Established customer base and consistent service traffic Position open due to continued service department growth If you are currently a Service Advisor but feel limited by technician capacity, inconsistent traffic, or lack of support , this could be the opportunity you’ve been looking for. Why You’ll Love Working Here Tom Kadlec Kia is a dealership that believes in investing in people and building long-term careers . Our team takes pride in doing things the right way while continuing to grow and improve every year. Closed on Sundays — dedicated time off for rest and family Join a Team That Values Professionalism, Integrity, and Customer Care If you are a motivated professional who enjoys helping customers while being part of a strong team, we encourage you to apply today. Tom Kadlec Kia — Serving Rochester since 1979

Requirements

Previous automotive service advisor experience preferred
Strong communication and organizational skills
Ability to manage multiple repair orders and customers simultaneously
Professional demeanor and customer-first attitude
Ability to confidently present recommended services and maintenance
Valid driver’s license required

Responsibilities

Serve as the primary contact between customers and the service department
Listen carefully to customer concerns and document them accurately
Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
Prepare accurate repair estimates for parts and labor
Communicate clearly with technicians and customers throughout the repair process
Provide timely updates so customers feel informed and confident in the work being performed
Review completed repairs with customers and ensure total satisfaction