Service Advisor - Luxury Vehicle

Ed Hicks Infiniti•Corpus Christi, TX

About The Position

Service Advisor – Ed Hicks INFINITI The Hicks Auto Group is seeking an experienced, motivated Service Advisor for our INFINITI Dealership. The Hicks Automotive Group of five automotive dealerships have been part of the Corpus Christi and Coastal Bend community since 1973. Local ownership with a strong reputation for community engagement and support of our employees to develop personally and professionally in a positive work culture. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! The Hicks INFINITI opportunity is for an experienced Service Advisor that has excellent communication skills with our customers, professional, well-groomed personal appearance and passionate about providing the highest level Customer Experience.

Requirements

Must have great customer service, phone and computer skills.
Must have a valid driver’s license.
Must be able to pass pre-employment screening (background & drug test)

Responsibilities

Greet customers in a timely, professional manner and obtain pertinent vehicle information.
Actively promote and build rapport with the customers.
Advise customers on the care and the value of maintaining their vehicles in accordance with manufactures specifications.
Generate and provide customer with a complete and accurate estimate of repair.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Strictly follow the manufacturer’s warranty guidelines and procedures.
Follow prescribed procedures for customers post follow-up resulting in return visits, increased sales and admirable customer satisfaction index.
Comply with all federal, state and local laws, and company policy regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.
Must be able to manage in a fast paced work environment with limited supervision.