Service Advisor Automotive Writer ASM

Infiniti of Lexington•Lexington, KY

About The Position

INFINITI of Lexington is looking for a Service Advisor! We are seeking an Experienced Luxury Service Advisor that is looking for a great career opportunity! If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking! What We Offer: CSI Bonus based on performance Team environment - everyone here wants and encourages others to succeed A company that is truly concerned about your growth and development Customer satisfaction is extremely important to us and it shows INFINITI Award of Excellence winner 10 years in a row! Friendly, professional, and family feel business environment with a great reputation for over a decade Great benefits package includes medical, dental, vision, 401K and paid vacation The Automotive Service Writer / Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Requirements

Service Advisor experience with a luxury brand (3 years experience preferred)
ADP/CDK experience preferred
Superior communication and customer service skills
Excellent follow-up skills
Maintaining a positive, can-do attitude
Valid Driver’s License and clean record – Pre-Employment Background Check Required
Drug FREE workplace – Pre-Employment Drug Screening Required

Responsibilities

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Ensure customer has a positive dealership experience.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationships with the customers