Service Advisor

Schwartz Mazda•Shrewsbury, NJ

23h

About The Position

Schwartz Mazda is a fourth-generation family owned business dedicated to the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on the way we treat our customers! Our employees have been like family for over 106 years. Every employee is appreciated, because each one directly contributes to the success of the dealership. We believe that when our employees are happy, it shines through to our customers. Schwartz Mazda Consistently wins top dealers awards every year such as: Cargurus and Carfax top dealer awards, Mazda Presidents Club (top 50 dealers) Mazda Gold Cup Award (top 200), Eastern Monmouth Country Chamber of Commerce Spinnaker award for best neighborly business. As well as having some of the top rating of 4.8 Stars on Google, People love us award on yelp, 4.9 stars on Carfax and 5 Star rated on Glass door. What We're Looking For Our growing Business Development Department is looking for ambitious, goal-oriented individuals to join our team. No automotive experience required. Customer service, and sales professionals looking for an opportunity to grow and develop your career apply here! BENEFITS: Best hours in the industry Spa Days Amazing culture Great pay Opportunity for advancement Incredible longevity bonuses Fun team outings Amazing paid training Medical Vision Dental 401 W/ Match HSA Paid Maternity Leave What We Offer Salary, commission, and bonus-based pay plan Training onsite and offsite through dealer training such as NA. You will be trained under one of the industry’s best BDC Managers on phone and internet leads as well as all internet applications. With a rapidly growing dealership and a need for used car, new car, service and truck specialist there is room to grow into a BDC Manager of these departments. Schwartz is a fun, growing and always improving work environment. Many company outing and competitions Weekly goals Team environment and a new office is being built as part of the new building plan Medical, vision, dental 401 with Match HSA Paid Vacation Responsibilities Ensure that customers receive prompt, courteous, and effective service Serving as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Assist Service Manager with the managing and hiring of technicians and service advisors Distribute work between technicians Prioritize required services Ensure customer has a positive dealership experience Update customers during all points of service Give out loaners to customers Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Qualifications Ability to work Full Time including Saturdays and some evenings. Confident, pleasant and professional phone voice Possess time management skills and be able to work independently Not scared of the word "No" Take direction well Must like being part of a TEAM Technical automotive knowledge Organized and friendly personality Dealership experience preferred Previous experience as a Service Advisor is a huge plus Schwartz Mazda/Truck Center is an Equal Opportunity Employer. We respect and seek to empower everyone and support the diverse cultures, perspectives, skills and experiences within our workforce

Requirements

Ability to work Full Time including Saturdays and some evenings.
Confident, pleasant and professional phone voice
Possess time management skills and be able to work independently
Not scared of the word "No"
Take direction well
Must like being part of a TEAM
Technical automotive knowledge
Organized and friendly personality

Nice To Haves

Dealership experience preferred
Previous experience as a Service Advisor is a huge plus

Responsibilities

Ensure that customers receive prompt, courteous, and effective service
Serving as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Assist Service Manager with the managing and hiring of technicians and service advisors
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Update customers during all points of service
Give out loaners to customers
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled