SERVICE ADVISOR

Grieco Toyota-posted 9 months ago
East Providence, RI
Motor Vehicle and Parts Dealers
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The position requires a dedicated individual who can ensure customer satisfaction while adhering to the company's production and quality standards. The role involves various physical activities and responsibilities that contribute to the overall efficiency and effectiveness of the service department. The candidate will be expected to maintain a professional appearance and communicate effectively with customers and team members.

  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow-through with assigned projects.
  • Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state, and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend, and holiday work hours as required.
  • Determine costs and completion date, and communicate expected repair time to customers.
  • Analyze progress to maximize efficiency and maintain high quality of repairs.
  • Delegate jobs to technicians as appropriate considering skill level.
  • Ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
  • Diagnose problems correctly and accurately describe those problems on the repair order.
  • Work with the service department manager to establish and maintain an effective and proficient service department with excellent customer satisfaction.
  • Aid technicians as appropriate if they have trouble completing service work.
  • Produce accurate estimates for wreck and internal repairs.
  • Provide cashier transactions when needed.
  • Adhere to procedures for timely and proficient dealing of warranty items.
  • Become familiar and proficient with all phases of the computer system needed for parts and service management.
  • Start and finalize repair orders for warranty, customer paid, and internal repair.
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
  • Conduct telephone transactions courteously and quickly.
  • Provide excellent customer service for all customers whether external and internal.
  • Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
  • Notify customers promptly regarding any delays, changes, or additional work that is required.
  • Give special attention to repeat repairs to ensure the issue is corrected.
  • Communicate with customers to keep expectation levels appropriate.
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.
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