Service Advisor

Arrowhead Bmw • Glendale, AZ

392d • Onsite

About The Position

The Service Advisor at Arrowhead BMW is responsible for delivering exceptional customer service by acting as a liaison between customers and technicians. This role involves identifying customer concerns, providing accurate repair estimates, and ensuring effective communication throughout the service process. The Service Advisor also plays a key role in generating new business and managing service appointments, all while maintaining a professional demeanor and a focus on customer satisfaction.

Requirements

• Excellent communication skills to effectively interact with customers and team members.
• Strong time management skills to manage one's own time and the time of others.
• Typing proficiency for entering repair orders efficiently.
• Basic mathematics skills for calculating service costs and handling payments.
• Basic computer skills for using dealership systems.

Nice To Haves

• Driver's License (Preferred)

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Treat customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customers about service needs, costs, and completion times.
• Attain agreement from customers for service needs.
• Offer a mobile mini-inspection.
• Write accurate repair orders using the CDK system.
• Provide accurate estimates that support the work done.
• Obtain approval for multi-point inspection findings and associated prices.
• Dispatch repair orders to technicians following department policy.
• Communicate with technicians to understand services required and/or performed.
• Follow up with customers during vehicle repair/servicing to keep them informed.
• Promptly and professionally re-deliver the vehicle to the customer upon service completion.
• Review completed repair orders and collect payment for services performed.
• Prospect new business with body shops and independent repair facilities.
• Email/call/text guests to promote mobile services.
• Work with the BDC team for appointment traffic and scheduling.
• Proactively collaborate with parts department and mobile technicians for upsell opportunities.
• Constructively communicate with other dealership personnel to satisfy customer needs.
• Report any safety or integrity concerns to management.
• Maintain personal grooming, hygiene, and uniform standards.
• Attend meetings and trainings as scheduled.
• Ensure cleanliness of work areas and customer waiting areas.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed