Service Advisor

Jim Shorkey Family Auto Group • Murrysville, PA

120d

About The Position

We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring a seamless service experience.

Requirements

• Strong customer service and communication skills
• Knowledge of automotive systems and repair processes
• Ability to multitask and manage time effectively
• Proficient in using service software and tools
• Detail-oriented with strong problem-solving abilities
• Previous experience in automotive service or a related field is preferred

Nice To Haves

• Possess phone skills for both employee and customer interactions
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, professional and courteous
• Be committed to 100% customer satisfaction
• Prior dealership service experience is a plus
• Ability to thrive in a fast-paced environment

Responsibilities

• Greet customers and assess their service needs
• Provide accurate estimates and explain services and repairs
• Schedule service appointments and follow up with customers
• Maintain communication with customers regarding the status of their vehicles
• Collaborate with technicians to ensure timely and efficient service
• Handle customer inquiries and resolve any issues that may arise
• Maintain a clean and organized service area

Benefits

• Competitive salary reflecting your experience and abilities
• Medical, Dental, Vision, Disability, and Life Insurance
• Opportunities for professional growth and development with a supportive team environment
• Paid Vacations and Holidays
• 401(k) with Company Match
• Employee Discount Program on Vehicles, Service Contracts, Parts, and Services

What This Job Offers

• Job Type: Full-time