Service Advisor Writer

Burnet•Burnet, TX

1d•Onsite

About The Position

Position Summary: The Service Advisor at Cecil Atkission Motors Burnet plays a pivotal role in delivering exceptional customer service and ensuring the seamless execution of service labor and parts purchases. By adhering to Cecil Atkission Motors Burnet's processes, the Service Advisor contributes to long-term customer satisfaction and retention.

Requirements

High School Education
Previous sales experience preferred
Valid driver’s license with the ability to maintain a clean driving record
Excellent interpersonal, time management, and organizational skills
Ability to identify and achieve targeted goals
Strong written and verbal communication skills
Capability to work well independently or as part of a team
Proficiency in responding to inbound and outbound phone calls
Attention to detail, professional demeanor, and a positive attitude
Ability to stand, walk, talk, or hear regularly
Frequent sitting, using hands to finger, handling or feeling, reaching with hands and arms, climbing or balancing, and stooping, kneeling, or crouching
Regular lifting and/or moving up to 25 pounds.
Specific vision abilities, including close and distance vision
Exposure to loud noises; ability to locate and discriminate sounds in a loud environment
Must pass a drug/alcohol urinalysis and drive a vehicle

Responsibilities

Greet customers warmly, record concerns accurately, and generate precise work orders.
Monitor the status of open repair orders, keeping customers and technicians informed of progress.
Acquire the necessary training to understand warranty coverage for each franchise.
Initiate regular contacts with previous customers, scheduling appointments for maintenance.
Notify customers when ordered parts arrive and coordinate appointment schedules.
Assist the cashier in closing tickets and notifying customers when vehicles are ready for pickup.
Explain repair order charges to customers and promptly report service issues to the service manager.
Strive to meet management's benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
Enforce safety precautions within the work area.
Perform other responsibilities as assigned.