Service Advisor/Writer

California Truck Centers • Oakland, CA

397d • $47,840 - $56,160

About The Position

The Service Advisor at California Truck Centers is responsible for facilitating communication between customers and service technicians regarding vehicle repair needs. This role involves greeting customers, preparing repair orders, providing cost estimates, and maintaining customer relationships throughout the repair process.

Requirements

• 1-3 years of service advising experience.
• Strong customer service skills.
• Proficiency in English.
• Mid-level Driver's License required.
• Experience in a dealership environment.
• Strong phone etiquette.

Nice To Haves

• Attention to detail.
• Desire to work effectively in a team environment.

Responsibilities

• Greet customers and assist them in determining their vehicle repair needs.
• Prepare Repair Orders and enter orders into service database systems.
• Develop estimates by costing materials, supplies, labor, and fees, including calculating customer payments and deductibles.
• Maintain customer rapport by explaining estimates and expected return of vehicles.
• Obtain customer approval of estimates.
• Verify warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintain log records and corrective actions with notes of customer interaction via telephone, email, or in person.

Benefits

• Profit sharing
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees