Connell Chevrolet-posted 8 months ago
Full-time • Entry Level
Costa Mesa, CA
Motor Vehicle and Parts Dealers

As an Automotive Service Advisor, you will play a crucial role in enhancing the guest's service experience by managing daily appointments and ensuring effective communication between customers and technicians. Your responsibilities will include greeting guests, assessing vehicle needs, producing transparent repair orders, and following up on vehicle status. This position requires a proactive approach to customer service and collaboration with various team members to ensure timely completion of work.

  • Set, confirm and prepare for daily appointments to expedite the guest's service experience
  • Greet guests in a timely and friendly manner
  • Determine vehicle's needs based on customer provided information, a vehicle walk-around and the technician's multi-point inspection
  • Produce repair orders for customers with full transparency including cost and time estimates
  • Communicate frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle
  • Experience as an Automotive Service Advisor is required
  • High School diploma or equivalent
  • Valid CA driver's license
  • Pass a drug and background screening
  • Health, Dental, & Supplemental Insurance
  • 401(k)
  • Paid Time-off
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