Service Advisor / Warranty Administrator

Calista Corporation•Anchorage, AK

4d•$25 - $30•Onsite

About The Position

As the Service Advisor / Warranty Administrator, you will work onsite on in Anchorage, AK and will be responsible for ensuring the dealership receives payment for warranty work, by accurately preparing, submitting, and following up on invoicing. Including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.

Requirements

Basic knowledge of warranty reimbursement process, Case New Holland (CNH) and ability to perform related tasks.
Knowledge of CASE construction equipment, including skid steers, backhoes, dozers, loaders, tractors and Case New Holland (CNH) Web Academy.
Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests and diagnostic procedures.
Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
Knowledge and understanding in basic accounting practices.
Knowledge of dealership practices and manufacturer relations.
Ability to use standard office equipment and perform clerical/administrative tasks.
Exceptional time management skills.
Ability to be detail oriented, organized, and proactively follow-up as needed.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to actively listen, with strong verbal and written communication skills.
Ability to work in a team environment and ask for assistance when needed.
Basic knowledge of computer business software applications presently used by the Company.
Ability to learn new applications. Microsoft package is preferred.
Ability to type 45 WPM and use the 10-key by touch.
Ability to read and understand documents such as warranty guidelines, safety rules, Company’s Standard Operating Procedures (SOPs).
Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation.
Must be able to deal with frequent delays, and unexpected tasks as assigned.
Basic knowledge of heavy equipment.
Models and functions in the construction industry.
Ability to maintain a professional appearance.
Ability to work in a Native Corporation multi-business environment.
High School Diploma or GED equivalent required.
Minimum of one (1) year related experience and/or training required; a degree from an accredited college or technical school is acceptable in lieu of experience.
Experience typing and using database and word processing software; Microsoft preferred.
Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
Ability to pass drug, driving and background screenings.

Nice To Haves

Knowledge of dealership practices and manufacturer relations preferred.

Responsibilities

Process all warranty paperwork and electronic claims within manufacturers’ timelines.
Coordinating with Accounts Receivable regarding work order, once finalized and the customer has been notified (for cash accounts only), the invoice is forwarded to the Accounts Receivable team.
Prepare internal reports on service performance, work order status, and claim recovery.
Opens and logs work orders upon shop request.
Create and manage service work orders, ensuring accuracy in customer and equipment information.
Verify criteria required for warranty payment by manufacturer.
Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
Maintain an up-to-date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
Arrange for request parts to be returned to manufacturers.
Resubmit all rejected claims promptly.
Assist with reconciling the warranty receivables.
Track warranty parts by work order, date of replacement, and date to be disposed.
Maintain warranty and PIP records as required by the warrantor.
Complete special projects as assigned.
Prepares customer, internal, and warranty work orders for closing.
Processes external vendor invoices (shop supplies, sublet repairs) and bill to appropriate work order.
Promote a clean and organized work environment, supporting shop safety protocols.
Assist in resolving customer complaints or service issues in a timely and professional manner.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.

Benefits

Competitive wages and bonus programs
Mentorship Program
Tuition reimbursement
Health insurance through the Federal Employee Benefit Program (FEHB)
FSA health care and/or dependent care/HSA with HDHP
Dental and Vision Insurance
Employee Assistance Program for you and your family
Company paid Life Insurance, AD&D, LTD
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance
Paid time off
Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday
401(K) match at $0.50 on the dollar up to 6% of your contribution