Service Advisor & Valet Administrator

Gage Marine Corporation•Delavan, WI

26d•$23

About The Position

Gage Marine of Delavan, WI is looking to hire a full-time Service Advisor and Valet Administrator to join our office team. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established local company in a fun industry? If so, please read on! This year round, full-time position offers competitive wages starting at $23 per hour depending on experience and fantastic benefits, including medical, dental, vision, life insurance, a 401(k), paid vacation and personal time, employee discounts, and opportunities for continued job training. If this sounds like the right office opportunity for you, apply today! A DAY IN THE LIFE OF AN ADVISOR As a Service Advisor and Valet Administrator, you are the main point of contact for our valet customers. You will communicate job details and priorities to our technicians, write work orders, & assist our service manager with customer billing. You will assist customers with program sign-up, process billing and maintain accurate records. From entering and updating work orders into the system to communicating with customers and co-workers, you are busy every day. With a friendly demeanor, you utilize your customer service skills and answer questions, guide others, and do whatever else you can to help. You feel accomplished every shift knowing you keep our clients informed and happy. ABOUT GAGE MARINE Gage Marine represents a family of tradition and nautical business interests in lakeside dining, cruise boat excursions, retail boat sales, valet, service, boat club, pier service, storage, and recreation throughout Wisconsin. With a passion for fun and a commitment to excellence, we serve our customers, colleagues, and our community. We would not be able to provide this level of service without our hardworking team. Although we work hard together, we also know how to have fun! Our team actually enjoys coming to work each day. In addition to a great work environment, we also offer competitive compensation and benefits. If this sounds like the right fit for you, join our family! READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this full-time office job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Requirements

Customer service or sales-related background preferred
Professional appearance and positive attitude to all customers
Ability to communicate at a high level, both verbally and in writing
Strong organizational and computer skills are required for the position
Be team-oriented, self-motivated, and process driven
Valid driver's license
Ability to pass a pre-employment background and drug screen

Nice To Haves

Dockmaster knowledge a plus

Responsibilities

Administration and Customer Care for Gage Valet Program
Service Writing for Gage Valet Customers
Support to Gage Boat Club Customers when lead is off or unavailable
Boat Valet Program Lead
Provide data for Manager Meetings
Enter & update Boat Valet Software information
Invoice Annual Valet Service
Maintain detailed record of tube and pad storage
Survey internal and external customers for Boat Valet
Boat Valet maps are current and temporary locations of valet boats are known to yard & transportation team
Vinyl Printing and Boat Yard/Valet Graphics
Initiate work orders and maintain control until closed and invoiced Scheduling service work appropriately
Keeping track of job status/progress and communicating proactively with customers and employees
Returning phone calls and emails promptly
Dispatching tickets to appropriate techs
Creating and updating work orders with proper documentation
Explaining work to the customers over the phone or via walkarounds
Ensuring the parts are available for the jobs prior to dispatch
Ensuring the work is approved
Tracking open work orders on scheduling system
Follow up with techs and/or customers on progress
Pre-selling and suggest additional work proactively
Performing work order audits to quality check all lines addressed, pricing accurate, parts and sublets billed, etc
‘Pre-deliver’ closed work orders over the phone and answer all questions
Follow up with customers on future work
Maintain neat and clean service facilities & equipment
Ability to read work order requests and ensure that boats are efficiently and effectively moved for rigging and pre-owned technician, haul-launch schedules
Knowledge of OEM and recommended maintenance schedules for all boat engines and products
Handles service department filing and records
Ensure that all service bulletins for engine and boat are written up and repair orders generated
Provide proactive and routine communication to ensure customer satisfaction with performance, products, and services Greet, welcome, and offer direction and amenities to clients as they enter the premises
Operate the phones and main telephone line hospitably and effectively by answering each call within two rings, transferring calls to the appropriate individual or department, and/or taking and communicating messages as needed
Multitasking and time-management skills, with the ability to prioritize tasks
Great attitude, accuracy, thoroughness and proactive effort toward anything else asked to do