Service Advisor (Truck)

Foley Equipment • Kansas City, MO

1d

About The Position

The Service Advisor (Truck) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

Requirements

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

Nice To Haves

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations.

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Health insurance benefits starting day one of employment for full-time employees
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree