Service Advisor Trainee - Nalley Toyota Union City
About The Position
The Service Advisor Trainee assists the Service Advisor in delivering exceptional guest experiences. Generating service order estimations and quotes for customers. Schedules appointments, and maintains an organized schedule. Conducts post-repair follow up. Resolves customer complaints. When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests). Treats all co-workers, customers, and vendors professionally and with respect. Attendance and Punctuality. Adheres to Company Policies and Procedures. Maintains a clean and organized work area. Maintains a professional appearance and adheres to the dealership dress code.
Responsibilities
- Assists the Service Advisor in delivering exceptional guest experiences
- Generating service order estimations and quotes for customers
- Schedules appointments, and maintains an organized schedule
- Conducts post-repair follow up
- Resolves customer complaints
- Seeks to deliver exceptional guest experiences by going above-and-beyond
- Gives priority to helping other team members deliver exceptional guest experiences
- Treats all co-workers, customers, and vendors professionally and with respect
- Attendance and Punctuality
- Adheres to Company Policies and Procedures
- Maintains a clean and organized work area
- Maintains a professional appearance and adheres to the dealership dress code
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member’s eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
