Service Advisor - Tom Wood Lexus

Tom Wood Inc. • Indianapolis, IN

72d

About The Position

Tom Wood Lexus, located in Indianapolis, Indiana is looking for a full-time, top-performing individual to join our team as an Experienced Service Advisor! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.

Requirements

• Previous service advisor experience in a luxury dealership preferred
• Excellent communication and customer service skills
• Must be professional at all times and be calm under pressure
• Good organization and computer skills
• Valid driver license with a clean driving history required

Responsibilities

• Meet or exceed dealership objectives and goals for the service department.
• Advise customers about necessary services for routine maintenance.
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
• Make sure each vehicle is paid in full before releasing vehicle.
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

Benefits

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely & DailyPay

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees