Service Advisor/Sales - Lynnwood

Sun Auto Tire and Service • Lynnwood, WA

1d • $90,000

About The Position

Jeff’s Auto Repair is the Seattle area’s premier full-service facility since 1980!. We treat our customers like family, and customer service like an art. The Service Advisor/Sales is responsible for selling and promoting all products and services offered by Greg's Automotive by following the company’s store standards and expectations. COMPENSATION : up to 90K per year - depending on experience (Hourly + Bonus Opportunities)

Requirements

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Professional appearance & proven ability to work in a process driven environment

Nice To Haves

• Prior experience as a Service Advisor is helpful, but not required

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed