Service Advisor/Sales

Sun Auto Tire and Service•Renton, WA

12h•$60,000

About The Position

Greg’s Automotive provides great services such as our Customer Care Program and shuttle service. When you come to Greg's, you're part of the family. We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best! The Service Advisor/Sales - Floater is responsible for assisting the sell and promotion of all products and services offered by Greg's Automotive & Jeff's Auto Repair by following the company’s store standards and expectations. Compensation: up to 60K per year - vaires upon experience. THIS IS A FLOATING POSITION, you will rotate between various locations based on business needs

Requirements

Must be at least 18 years of age
Ability to work a minimum of five days per week, including weekends.
Prior experience as a Service Advisor is helpful, but not required
Professional appearance & proven ability to work in a process driven environment
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned