Service Advisor/Sales - Lincoln

Sun Auto Tire and Service•Lincoln, NE

14h•Onsite

About The Position

Are you a friendly and detail-oriented individual with a passion for the automotive industry? We are looking for a Sales and Service Advisor to become an integral part of our dynamic team here at T.O. Haas Tire & Auto! In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive the top-notch care they deserve. As a Sales & Service Advisor, you will be instrumental and responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations. You will work closely with our technicians to relay vital information and ensure that services are performed in a timely manner. If you are someone who thrives in a fast-paced environment, enjoys helping people, and loves cars, we would love to hear from you!

Requirements

High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Must be at least 18 years old
Ability to work a minimum of five days, including Saturdays

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.