Service Advisor/Sales - Pace

Sun Auto Tire and Service•Pace, FL

3d•$35,000 - $55,000

About The Position

Since 1985, Vannoy's Tires, Inc. Tire Pros has been serving the Pensacola, FL and Gulf Breeze, FL, providing superior service and treating each and every customer like family. Now with 5 convenient locations, Vannoy's Tire offers not only tire and wheel services, but other automotive services such as brakes and computer alignments, shocks and struts and minor auto maintenance. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Vannoy's Tire by following the company’s store standards and expectations.

Requirements

Prior experience as a Service Advisor is helpful, but not required.
Professional appearance and proven ability to work in a process driven environment.
Possess valid driver’s license
Pass an MVR/Background check screening.
Must be at least 18 years of age
Ability to work a minimum of five days, including Saturday’s.

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customers with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.