Meineke Car Care Centers-posted 10 months ago
Full-time • Entry Level
West Allis, WI
1,001-5,000 employees
Repair and Maintenance

We are looking for two Service Advisor/Customer Service/Sales persons to join our team. The ideal candidate will have excellent communication and customer relation skills, adept in a fast paced environment, skilled multitasker, and previous service writer experience in the automotive field a clear plus. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, and managing required documentation. You will be the bridge between the shop and the customer, you will work with the customers and the technology to sell the services they need and want. We offer a base plus incentive pay program. Base pay competitive with the industry and is based on prior work experience. Significant incentive potential possible. Familiarity with a Mitchell 1/Tekmetric/Autovitals type program a plus.

  • Work front of shop in a busy automotive environment.
  • Make and receive calls from customers.
  • Take the inspection reports from the mechanics and adapt them into service quotes for the customer.
  • Present and sell those quotes to our customers.
  • Follow up with potential customers.
  • Ensure a high level of employee morale and customer satisfaction while maintaining profitability.
  • Ensure office is kept clean and professional in appearance.
  • Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
  • Report directly to the General manager.
  • High school diploma or GED required; bachelor's degree preferred.
  • Valid state-issued driver's license and clean driving record are required.
  • Successful completion of a pre-employment drug and background screening.
  • At least two years of experience as an automotive service writer or service advisor is preferred.
  • A strong background in a related field considered.
  • Understanding of automotive technology, automotive service duties, and automotive repair services is required.
  • Familiarity with a Mitchell 1/Tekmetric/Autovitals type program.
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Career Advancement
  • Training and Development
  • Comprehensive Benefits Package
  • Positive Work Environment
  • Locally-Owned
  • Cutting-Edge Tools and Equipment
  • Work-Life Balance
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