Service Advisor- Rocky Mount Toyota

CMA's Rocky Mount Toyota • Rocky Mount, NC

95d

About The Position

The Service Advisor plays a key role in driving customer satisfaction and service department revenue by effectively identifying vehicle service needs and presenting maintenance and repair solutions. This dynamic, customer-facing position combines technical insight with sales acumen, guiding customers through service options and building trust through clear communication and expert recommendations. Ideal for individuals with strong interpersonal and persuasive skills, this role offers significant earning potential and career advancement within CMA’s dealership network.

Requirements

• 1-2 years of experience as an Express Service Advisor or in a similar customer-facing role within automotive service, retail sales, or hospitality, with a track record of meeting performance goals and upselling services.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and maintenance services.
• Proficiency with dealership management systems (DMS) and scheduling tools.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear explanations of recommended services and associated costs.
• Coordinate with technicians to ensure timely completion of express services.
• Maintain communication with customers throughout the service process.
• Review and finalize service orders, ensuring accuracy and customer satisfaction.
• Promote additional services based on vehicle needs and maintenance schedules.
• Ensure cleanliness and organization of the express service lane.
• Uphold CMA’s standards for customer service and integrity.

Benefits

• Competitive hourly wage and performance incentives.
• Paid training and certification opportunities.
• Career advancement pathways within CMA.
• Health, dental, and vision insurance.
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match.
• Employee discounts on vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees