Service Advisor - North Olmsted - CLOSED ON SUNDAY!!

Conrad's Tire Express and Total Car Care-posted about 1 year ago
Full-time • Entry Level
North Olmsted, OH
251-500 employees
Repair and Maintenance
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Launch your career today as a Service Advisor in our Management Development Program that will take you from an entry level Service Advisor all the way up to a Store Leader. You'll have the opportunity to manage a multi-million dollar operation in just a few short years! This is a comprehensive program that will train you on all aspects of operating a successful retail tire and auto repair business by teaching you the products, services, customer service, sales, administrative, management, and leadership skills required. This is an aggressive development program for extremely motivated individuals wanting an opportunity to fast-track their career and earnings opportunities.

  • Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
  • Communicates the customer's needs to the service department to be diagnosed.
  • Directs the service department in the diagnosing of the customer's needs through the appropriate products and services.
  • Verifies with the service department that the appropriate services have been completed.
  • Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
  • Learns and maintains current product knowledge of all tires, service and other product lines that are represented, as well as, those of competitors.
  • Accurately answers questions both over the phone and at the store location.
  • Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
  • Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
  • Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
  • Builds a loyal customer base.
  • Prepares accurate estimates and billings for customers.
  • Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
  • Knows, understands, and performs tire & lube technician duties.
  • Establishes priorities on a daily basis among competing requirements to insure that products and services are delivered to customers as promised.
  • Coordinates, organizes and monitors daily activities in conjunction with the Service Manager.
  • Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.
  • Effectively manages employee productivity, store expenses and inventory.
  • Efficiently manages daily store operations including opening and closing procedures (i.e. bank deposits, building and vehicle security, etc.).
  • Effectively trains, develops and motivates store personnel.
  • Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated company policy and procedures.
  • Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
  • Demonstrates reliability in all actions with customers and employees.
  • Reaches established monthly goals.
  • Learns and utilizes the transfer system.
  • Performs and communicates wage and salary considerations to both MST and employees.
  • Communicates questions, problems and results to MST in a timely manner.
  • Seeks out and prepares for training opportunities both internally through the company and independently for professional development.
  • Knows, follows, applies and communicates all current and newly written policies to subordinates.
  • Delegates authority by recognizing and utilizing the skills of others.
  • Reports to other locations to fill-in for the manager, if required.
  • Reports to work on time and as scheduled within policy guidelines.
  • Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.
  • High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Tire and Automotive, Sales and Customer Service, and Conrad's Total Car Care Branch Operations knowledge and skills.
  • Ability to read and interpret documents.
  • Ability to write routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Long Term Career & Growth Opportunity!
  • Medical, Dental & Vision Insurance
  • Life; Short Term; Long Term Disability Insurance
  • 401k Plan with a Company Match!
  • Profit Sharing
  • Paid Holidays, Vacation and Personal Days
  • Fitness Club Reimbursement
  • Uniforms
  • 5-Day Work Week
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