Service Advisor - Momentum Volkswagen

About the position

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Requirements

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Nice-to-haves

• Experience using and working with CDK.
• 3+ years of experience as a Service Advisor in an automotive dealership.

Benefits

• Medical, dental, vision insurance.
• 401k plan with company match.
• Paid Time Off accrual.
• Sundays off.
• Closed for Thanksgiving day and Christmas day.
• Employee discounts on purchasing and leasing cars.
• Opportunities for career advancement within a Fortune 500 company.