Service Advisor, Mercedes-Benz of Washington, PA 15301
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About The Position
Mercedes-Benz of Washington, a John Sisson Motors Company, is seeking a dedicated Service Advisor to join our team in Washington, PA. The Service Advisor plays a crucial role in the service department, acting as the primary point of contact for customers seeking vehicle maintenance and repair services. This position is essential for ensuring customer satisfaction and maintaining the high standards associated with the Mercedes-Benz brand. The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with customers regarding the status of their vehicle repairs. This role requires a blend of technical knowledge, customer service skills, and the ability to work in a fast-paced environment. In this position, you will greet customers upon arrival, inspect their vehicles, and advise them on necessary or suggested services and associated costs. You will also be responsible for keeping customers informed about the status of their vehicles throughout the service process, ensuring that they are aware of any changes that may occur. Upon completion of the work, you will review the work order with the customer to ensure that all concerns have been addressed, aiming to provide a completely satisfied customer experience. We pride ourselves on offering top pay for top talent and a friendly work environment that promotes work-life balance. We are committed to providing our employees with the necessary training and support to excel in their roles. As a Service Advisor, you will receive paid training and have the opportunity to work in a dynamic and supportive team environment. We value our employees and strive to create a workplace that fosters professional growth and development.
