Service Advisor Level 2

Community Automotive Repair • Grand Rapids, MI

22h • $64,250 - $89,800 • Onsite

About The Position

We are looking for a high-performing Mid-Level Service Advisor to join our locally-owned, high-volume shop. This isn't an entry-level role; we need a professional capable of managing a ~30 RO workload while maintaining elite scorecard metrics. You'll be supported by the best technicians in Greater Grand Rapids in a stable, secure, and fast-paced environment.

Requirements

• 2–5 years of professional automotive service advising (required).
• Proven ability to handle about 30 repair orders simultaneously with accurate documentation.
• Excellent interpersonal skills and clear communication.
• Strong sales/math skills for pricing/markups; proficiency in Microsoft Suite and multi-line systems.
• Must have a valid Driver's License (required).

Nice To Haves

• ASE Service Consultant certification (preferred).

Responsibilities

• Manage Flow: Turn inquiries into appointments and manage complex repair orders from intake to invoice.
• Advise & Sell: Use your 2–5 years of expertise to translate technician findings into clear, confident recommendations for our customers.
• Technical Integration: Maintain seamless communication between the technicians and customers. May complete test drives and other necessary work to maintain efficiencies.

Benefits

• Comprehensive Coverage: Medical and 401(k). Supplemental insurance: Dental, Vision, Life Insurance, and Disability Insurance options
• Work-Life Balance: Paid Time Off, Paid Holidays, and flexible appointment time.
• Perks: Paid Meals, Employee/Family Discounts, Uniforms, and Paid Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees