Service Advisor - Leith Volkswagen of Cary

Auto Park Imports • Cary, NC

121d

About The Position

Leith Volkswagen of Cary has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Ability to meet & greet customers with courtesy and efficiency. Responsible for proving an outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones at a timely manner. Attends/completes required training and department meetings.

Requirements

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver's license.
• Good reading, writing, and math skills.
• Excellent interpersonal skills and outstanding customer service.
• Ability to work retail hours.
• Computer proficient.

Responsibilities

• Meet and greet customers with courtesy and efficiency.
• Provide an outstanding guest experience.
• Determine the course of action to take and obtain customer authorization.
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
• Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repairs or maintenance.
• Maintain knowledge of warranty and service/insurance policies.
• Keep customers informed and advise them of the prognosis of their vehicle.
• Call customers to set appointments and answer telephones in a timely manner.
• Attend and complete required training and department meetings.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid pregnancy and parental leave
• Supplemental paid military leave to eligible employees.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED