Service Advisor - Jaguar Land Rover San Diego

Land Rover San Diego / Jaguar San Diego • San Diego, CA

115d

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Land Rover San Diego has an outstanding opportunity for a Service Advisor to join their team!

Requirements

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
• Current valid driver's license
• Good reading, writing and math skills
• Excellent interpersonal skills and provide outstanding customer service
• Ability to work retail hours
• Computer proficient

Responsibilities

• Meet & greet customers with courtesy and efficiency
• Responsible for providing an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work
• Communicate effectively with customers to achieve satisfactory repairs and sale of necessary repair or maintenance to vehicles
• Have knowledge of warranty and service/insurance policies
• Keep customers informed and advise customers of the prognosis of their vehicle
• Call customers to make appointments and answer telephones in a timely manner
• Attend/complete required training and department meetings

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED