Service Advisor in Training

C. Harper Auto Group•Belle Vernon, PA

About The Position

The responsibilities of a Service Advisor in Training include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. This a great way to begin a career in the Automotive industry with unlimited earning potential! If you are a self-motivated people person, we look forward to hearing from you! About C. Harper Auto Group: C. Harper Auto Group represents a variety of brands across multiple dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. For over 41 years, we’ve built our business on the values of honesty, integrity, loyalty, and family. We’re proud of our reputation for providing a welcoming, community-oriented environment where employees and customers feel like family. Equal Opportunity Employer: C. Harper Auto Group is an equal opportunity employer and prohibits discrimination/harassment of any kind. We are committed to diversity and providing an inclusive environment for all employees.

Requirements

Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers