Service Advisor III - Kearny Mesa Ford/Kia

Sunroad Automotive•San Diego, CA

26d

About The Position

The Service Advisor III provides exceptional customer service, oversees complex service operations, and leads a team of service advisors. In this role, you will leverage your extensive automotive knowledge to address advanced customer inquiries, guide service technicians, and contribute to the overall efficiency and success of the service department.

Requirements

5 years of experience in an automotive service advisor role.
Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
Extensive experience as a Service Advisor in an automotive service environment, demonstrating a proven track record of delivering exceptional customer service.
Advanced technical knowledge of automotive systems and repairs, with the ability to provide expert guidance and support.
Ability to lift up to 15 pounds.
Willingness to participate in ongoing training and professional development.
Ability to perform all essential functions of the job description.

Nice To Haves

Training in automotive technology.
Strong leadership skills, with experience in mentoring and developing team members.
Excellent communication and interpersonal skills, capable of effectively interacting with customers, colleagues, and service technicians.
Exceptional organizational abilities and the ability to prioritize tasks in a fast-paced environment.
Proficient in computer systems and software used in automotive service departments, focusing on accuracy in documentation and financial transactions.

Responsibilities

Serve as a senior point of contact for customers, ensuring high professionalism and customer satisfaction.
Handle escalated customer concerns and complaints, providing effective resolutions and maintaining positive customer relationships.
Provide guidance and support to Service Advisors I and II, assisting them with complex customer issues and technical inquiries.
Demonstrate advanced knowledge of automotive systems and repairs, offering expert guidance to customers and service technicians.
Stay updated on manufacturer technical bulletins, recalls, and service procedures to inform customers and support service operations.
Collaborate closely with service technicians to troubleshoot and resolve complex technical issues, ensuring accurate diagnostics and repairs.
Drive and inspect customer vehicles to identify and recommend additional services or repairs that may benefit the customer based on vehicle condition and manufacturer recommendations including upsell service packages and promotions, as appropriate.
Foster a positive team environment through effective communication and collaboration.
Optimize service department workflow and scheduling to maximize efficiency and meet customer expectations.
Coordinate with the parts department to ensure timely availability of required parts for scheduled jobs.
Monitor the progress of each vehicle throughout the service process, ensuring quality repairs and timely completion.
Ensure accurate documentation of customer interactions, service details, and financial transactions in the dealership’s computer systems or service management software.
Review and approve repair orders (ROs) and invoices, ensuring accuracy and compliance with dealership policies.
Oversee the collection of payments from customers and manage financial transactions with attention to detail.
Maintain a well-organized and clean work environment, including the service advisor’s desk and customer waiting areas.
Maintain satisfactory attendance.
Perform other related duties as assigned.