Service Advisor - Honda of Port Richey

Toyota MotorPort Richey, FL
79d$50,000 - $100,000

About The Position

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor - Honda of Port Richey to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $50k-$100k+ depending on experience!!

Requirements

  • Experience in automotive service advising or related field.
  • Strong customer service skills.
  • Ability to communicate effectively with customers and team members.
  • Detail-oriented with strong organizational skills.

Nice To Haves

  • Reynolds experience.

Responsibilities

  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales.
  • Meets or exceeds OEM Customer Satisfaction Index expectations.
  • Delivers the right car in perfect condition every time.
  • Identifies repeat customers/first time customer and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.

Benefits

  • Health insurance
  • Dental insurance
  • Vision
  • Life insurance
  • Disability insurance
  • Health Savings Account
  • 401(k) with company match
  • Professional work environment, with job training and advancement opportunities
  • Paid Time Off
  • Tenure Bonuses
  • Employee discount programs
  • Referral programs

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Transportation Equipment Manufacturing

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