Service Advisor - Fowler Ford

Fowler Automotive • Tulsa, OK

83d

About The Position

Automotive Service Advisor – Fowler Ford. If you can make customers feel welcome and confident that their needs are being met, then Fowler Ford may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401K employer matching plan
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
• Parental Leave
• Employee assistance program
• Job specific education including student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs

What This Job Offers

• Number of Employees: 501-1,000 employees