Service Advisor - Earthmoving

Thompson Power Systems • Huntsville, AL

268d

About The Position

The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Requirements

• High School or Equivalent or better
• Experience working as a Service Technician
• Experience using personal computers including Microsoft Word and Excel
• Basic typing skills

Responsibilities

• Handle incoming phone calls to the branch
• Produce quotations and estimates
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Assign jobs to Shop Technicians & Dispatch Field Service Technicians
• Open and properly segment Work Orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain Purchase Orders from customers as required
• Responsible for charging his/her time to work orders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED