Service Advisor - Audi South Austin

Hendrick Automotive Group • Austin, TX

406d

About The Position

The Service Advisor at Audi South Austin is responsible for selling, identifying, and documenting service, maintenance, and repair needs for customers. This role involves scheduling service appointments and advising customers on necessary and recommended services, ensuring high customer satisfaction and adherence to dealership standards.

Requirements

• Experience in automotive repair and service.
• Knowledge of auto estimating and diagnostics.
• Mid-level experience in automotive service.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimate cost of mechanical, electrical, or other repairs.
• Enter itemized estimate on service order and explain estimate to customer.
• Schedule appointments with customers.
• Meet dealership's standards for repair and order production.
• Maintain Customer Satisfaction Index (CSI) at or above company standards.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Life insurance
• Referral program
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed